The primary objectives of the Association of Translators and Interpreters of Nova Scotia (ATINS) are to promote the profession and the development of its members and to provide users with access to translation and interpretation services from a qualified and ethical body of competent professionals. If you have a complaint with respect to the translation and/or interpretation services provided by a member of ATINS, please contact us at:
Mail: ATINS, P.O. Box 372, Halifax, N.S., B3J 2P8
Admissibility of Complaints
ATINS's Complaint and Response Procedure is designed to facilitate, handle and respond to complaints submitted with regard to ATINS Members. This procedure is intended to review complaints of alleged unprofessional conduct and is not available for resolving fee disputes. ATINS will not accept complaints against persons who are not members of the association.
Please click here to download ATINS's Complaint Form. (For the French version click here.) You are asked to complete the form in full. If a question does not apply, please write “Not Applicable” or “N/A”.
Please send us the complaint form along with a cover letter including any pertinent details you wish to highlight, such as the urgency of your complaint. All complaints must be addressed to the President of ATINS.
All complaints will be handled confidentially. ATINS will respond to all complaints within 30 calendar days unless the matter is urgent. In case of special situations or urgent matters, a reasonable timeframe will be considered and communicated to the complainant.
The written decision of ATINS will be final.